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Practical guides, product updates and ideas from the Etiquette Technologies team on Salesforce, cloud, automation and building better digital experiences for your business.

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Build a flow to make dependent picklist editable

Solution Description: Based on one picklist’s selected value, another will be displayed. The dependent picklist screen component displays each picklist value by using the field dependency we created between two picklists. Custom Object or Standard Object and Picklist fields: Field dependency between two picklists A field dependency connects two picklist...

Change Data Capture using external sources and external object

Two Salesforce environments are connected by an authentication provider. Let us take two salesforce environments as source and destination. By using this if we change any record in source org it will dynamically change it to the destination org. Solution Description First, we want to create the Auth provider with...

How to create articles using Salesforce Knowledge Base

What is Knowledge Base? The Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on the process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports. Experienced service agents and internal...

Data Categories and its usage in Salesforce Knowledge

Data categories are used in salesforce Knowledge to control access to a specific set of articles. It is available in all editions with Knowledge except the Professional edition. Data category is useful in Article Filtering. It will be helpful for the agents to classify the articles into logical categories. Data...

Error log capture in Salesforce

The purpose of the error log framework is to keep track of records or system failures so that the system administrator can resolve to enhance the data loss and enhance the system process. For any apex failure, the error logs were maintained through this custom solution. To build an error...

Lightning Web Component (LWC) – Implement the LifeCycle Hooks – Order of execution

LIFECYCLE HOOKS: A lifecycle hook is a callback method triggered at a specific phase of a component instance’s lifecycle. LIST OF LIFECYCLE HOOK CALLBACK METHODS IN LWC: constructor fires when a component instance is created. The first statement of the constructor must be super with no parameters. Constructor in LWC...

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